Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'PAY NOW' and you will be asked for a few details that we need to be able to complete the order.
We accept credit / debit cards via Paypal.
You may also pay by Bank Transfer via any online account you hold, if you choose this method, please send the money to
- Lancashire Discus Sales
- Lloyds account number - 32194860
- Sort Code 30-90-87
- Please use your delivery postcode as the reference.
Any order for Discus over the telephone is considered "pending" until we have checked stock availability and payment has cleared. When both boxes are ticked we will confirm this with you directly.
Any order placed by telephone is subject to all our "on line" terms and conditions and placing any order you are deemed to of accepted these terms and conditions.
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
All products and services are subject to VAT currently 20% - prices are show inclusive of VAT
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Credit and debit cards are processed by "PayPal" www.paypal.com
Both companies offer PCI DSS Level 1 certification (Payment Card Industry Data Security Standard) to ensure unparalleled security for customers .
All products are covered by manufacturers standard warranties. Details of which, where applicable, will be attached to the goods. It is the customers responsibilty to register warranties with manufacturers if required.
01254 232773 for further details.
We work with the manufactures to ensure their guarantees are honoured and we use best endeavours to resolve issues within the warranty period. We can only refund postage costs under the manufactures guarantee if the goods are returned to us within 14 days of the original purchase. We will not refund postage costs for guarantee/warranty returns unless the product becomes faulty within the first 36 days of receipt. We can only offer replacements parts or replacement goods when authorised by the manufacturer. Under no circumstances should goods be returned to us without prior approval. We can only offer to replace damaged glass items if we are notified within 48 hours of you receiving the delivery. We cannot replace glass bulbs/tubes unless they become faulty within the initial 14 day period.
PLEASE ALWAYS REGISTER ELECTRICAL GOODS FOR WARRANTY WITH THE MANUFACTURER.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01254 232773 or write to us at Brisol Works, Mount Street, Accrington, Lancashire, BB5 0PJ United Kingdom
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.legislation.gov.uk/uksi/2000/2334/contents/made
We will be happy to replace any items that have been damaged by our couriers (APC or Royal Mail) on their way to you, or any item that develops a fault covered by the warranty. However, we also allow customers to return entire orders they don't want, or return individual products that don't meet their requirements. The only stipulation is that the products you want to return haven't been used, reach us in saleable condition within 15 days of receipt and that you've had your return authorised by us before sending the item back.
If you need to return an item that's arrived damaged we will cover all costs.
WARRANTY Claims - Please be aware that some manufacturers require the goods being sent to them direct - it is essential that should you have a warranty issue that you contact me for guidance on where to send. If the claim occurs with in 12 weeks of purchase all your costs will be covered - between 12 and 52 weeks manufacturers will cover the cost of return of repair or replacement to you. Like wise extended warranty periods.
UNWANTED - If you change your mind and want to return an unwanted product or order all costs must be met by yourself. Since you're responsible for the safe arrival of goods you return to us yourself, we recommend packing the item carefully and using an insured service. Under 2kg use "Royal Mail" retain your proof of posting and makes sure you get insurance cover to the value of what is being returned - Over 2kg we would suggest a signed for courier, or Parcel Force 48 hour, again retain all documents until your refund has been processed.
We do not charge a "re-stocking" fee for unwanted items returned as above, so long as they are in their original manufacturers packaging "un opened" - if the packaging is "opened" we will at our disgression charge the cost of replacing this packaging so the goods can be sold as new. Refunds are processed same day back to the account used for purchase in full less the original P+P / shipping fee.
We're unable to accept returns for items that have been made to order, such as bespoke filters, products or spare parts that have been ordered especially for you, or for videos, books, live plants, unless they are faulty or damaged. We're unable to handle faulty products purchased elsewhere or those that are outside the warranty period.
WARRANTY periods commence from the invoice date - not the date that goods are first used.
LIVESTOCK - we are unable to accept returns of live fish under any circumstances. This is solely due to bio-security issues. Please do not commit to a purchase of livestock unless you are 100% happy to proceed.
If there is any problems with livestock purchased from ourselves please inform us as soon as possible (within 24 hours of purchase or arrival), send us pictures of the fish and pictures of a full water test or bring the fish and a sample of water into the store.
FROZEN FOOD - perishable items cannot be returned, nor cancelled after dispatch 01254 232773 for further clarification.
Please always contact us with any issue before returning any items 01254 232773
All goods must be paid for in full prior to despatch. We reserve the right to decline any sale with out reason.